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Flower Bags

Privacy Policy

Privacy Policy

Last updated: November 26, 2025

Flower Bags operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

This website is built on WordPress. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information:

  • Contact details: Your name, billing address, shipping address, phone number, and email address.
  • Financial information: We utilize PayPal to process payments. We do not store your full credit card numbers or bank account details on our servers. This information is processed directly by PayPal.
  • Account information: Your username, password, and purchase history if you create an account on our WordPress site.
  • Transaction information: Details about products you purchase, return, or exchange.
  • Device and Usage information: Information about your device, browser, IP address, and how you navigate our store. This data is collected via our internal server logs and self-hosted analytics tools to improve website performance.

2. Personal Information Sources

We collect personal information from the following sources:

  • Directly from you: When you checkout, create an account, or contact customer support.
  • Automatically: Through cookies and our internal analytics software when you visit the site.
  • From Third Parties: Specifically from PayPal regarding the status of your payment (e.g., payment confirmed/failed).

3. How We Use Your Personal Information

We use your personal information to:

  • Fulfill Orders: Process payments via PayPal, arrange for shipping, and provide order confirmations and invoices.
  • Improve Services: Use our internal analytics to understand how users interact with our website to optimize the shopping experience.
  • Communication: Provide customer support and send you updates about your order.
  • Marketing: Send you promotional emails (only with your consent, which you can withdraw at any time).
  • Security: Detect and prevent fraud or abuse of our Services.

4. How We Disclose Personal Information

We respect your privacy. We do not sell your personal information to data brokers. We disclose your information only to the following categories of third parties strictly for business purposes:

  • Payment Processors: We share transaction data with PayPal to process your payment. PayPal’s use of your personal information is governed by their own Privacy Policy.
  • Logistics and Shipping Partners: We share your name, shipping address, and phone number with courier services (e.g., USPS, Canada Post, FedEx, DHL, or other carriers) solely to deliver your order.
  • Hosting Infrastructure: Our website is hosted by a third-party secure cloud infrastructure provider. While they store the data physically, they do not access or use your personal information for their own purposes.
  • Legal Compliance: We may disclose information if required by law, such as to comply with a subpoena, or to protect our rights and the safety of our users.

Note on Analytics: Unlike many other websites, we use a self-hosted internal analytics system. We do not share your browsing behavior with third-party analytics giants (like Google) for their own data mining purposes.

5. Your Rights (USA and Canada)

Since we serve customers in the United States and Canada, we are committed to complying with applicable laws, including the CCPA/CPRA (California) and PIPEDA (Canada).

For Residents of the United States (including California)

  • Right to Know/Access: You have the right to request details about the personal information we collect, use, and disclose.
  • Right to Delete: You may request that we delete your personal information, subject to certain legal exceptions (e.g., retaining transaction records for tax purposes).
  • Right to Opt-Out: You have the right to opt-out of the “sale” or “sharing” of personal information for cross-context behavioral advertising.
  • Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

For Residents of Canada

  • Access to Information: You have the right to access the personal information we hold about you and to challenge its accuracy and completeness.
  • Withdrawal of Consent: You may withdraw your consent to the collection, use, and disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.
  • International Transfers: Please note that your data may be processed and stored on servers located outside of Canada (e.g., in the United States), and may be accessible to courts, law enforcement, and national security authorities in those jurisdictions.

6. Cookies and Tracking

We use cookies to:

  1. Keep you logged in to your account.
  2. Remember items in your shopping cart.
  3. Operate our internal analytics to count visitors.

You can control and manage cookies through your browser settings.

7. Security

We implement appropriate technical and organizational measures to protect your personal information, including using SSL/TLS encryption for data transmission. However, please remember that no method of transmission over the Internet is 100% secure.

8. Children’s Data

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated “Last updated” date.

10. Contact Us

If you have questions about this Privacy Policy, or if you would like to exercise your rights (Access, Correction, or Deletion), please contact us at:

  • Email: [email protected]
  • Mailing Address:
    南海区狮山镇科技工业园区A区科达中路办公楼一楼106B室, Fushan, GD, 528000, CN